Terms of Service

1. Agreement

By accessing Monterixa courses, you agree to these Terms and our Privacy Policy. If you do not agree, do not enroll or use the services.

You confirm you have reached the age of majority in your province or territory of residence in Canada or have obtained consent from a parent or legal guardian who accepts these Terms on your behalf.

These Terms apply to users located in Canada and are governed by Canadian federal law and applicable provincial law, as further described below. To the extent of any conflict with consumer protection rules in your province or territory, those non-excludable rights prevail.

We may update these Terms from time to time. Material changes take effect on posting and apply prospectively. Continued use after changes constitutes acceptance of the updated Terms.

For Québec residents: The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que ces modalités et tous les documents qui s’y rattachent soient rédigés en anglais.

2. Enrollment & Access

Access is granted per user and may not be shared. We may update course content over time.

Each enrollment is personal, non-transferable, and tied to one account and one natural person. You are responsible for safeguarding your credentials and for all activities under your account.

Unless otherwise stated on the checkout page, course access is provided for the period noted at purchase (for example, cohort dates, subscription term, or ongoing access subject to service availability). We may retire, replace, or modify content to maintain quality, comply with law, or address instructional efficacy. If we retire a course you actively use, we will provide reasonable notice (typically 30–60 days) and a comparable alternative where feasible.

You are responsible for meeting minimum technical requirements (modern browser, stable internet, audio/video capability for interview practice). Some features may rely on third-party tools (e.g., video conferencing, transcription). Those tools are provided under the third party’s terms; availability and functionality may change without notice.

If your enrollment is sponsored by an employer or institution, access may be subject to additional organizational policies. We may share limited progress data with your sponsor to administer your access where permitted.

3. Payments & Refunds

Prices are in CAD and include applicable taxes where required. Refunds are available within 7 days if less than 10% of content has been accessed.

All prices are listed and charged in Canadian dollars (CAD). Applicable GST/HST/PST/QST will be calculated based on your billing address, where required by law. You authorize us and our payment processors to charge your selected payment method for all fees and taxes.

We may use third‑party payment processors in Canada and abroad. Processing, settlement, and fraud screening are subject to the processor’s terms. Currency conversion or foreign transaction fees imposed by your bank are your responsibility.

Refunds: We offer a 7‑day money‑back guarantee provided you have accessed less than 10% of total course modules, lessons, or time‑based content, as measured by our systems. To request a refund, contact us within 7 days of purchase with your order ID and the email used for enrollment.

Exceptions: Refunds do not apply to (a) completed courses, (b) certificates already issued, (c) cohort programs after the cohort start date, (d) private/group workshops delivered as scheduled, or (e) bulk/enterprise purchases unless stipulated in a separate agreement.

Chargebacks: Initiating a chargeback without first contacting support may result in suspension of your account during investigation. We reserve the right to contest unfounded chargebacks with evidence of access and delivery.

Price changes: We may modify prices or run promotions at any time. Unless expressly stated, such changes do not affect completed purchases or active fixed‑term subscriptions until renewal.

4. Acceptable Use

1. No unauthorized recording or distribution of course material.
2. Respect privacy and confidentiality in all interviews conducted during training.
3. Do not share your login, sublicense, or otherwise allow others to access your account.
4. Do not circumvent or attempt to circumvent access controls, DRM, or security features.
5. Do not harass, discriminate, or engage in abusive conduct toward learners, instructors, or interview participants.
6. Do not scrape, harvest, or use automated means to access, index, or download content at scale.
7. Comply with recording consent laws applicable in your province or territory and the participant’s jurisdiction when conducting practice or live interviews.
8. Do not misrepresent your identity, affiliation, or completion status; do not submit fraudulent assignments or assessments.
9. Do not upload or transmit content that infringes intellectual property, privacy rights, or applicable law.

We may monitor usage to maintain platform quality and academic integrity. Violations may result in warning, suspension, or termination, at our discretion and subject to applicable law.

5. Disclaimers

We provide educational content “as is”. We do not guarantee specific employment outcomes.

No professional advice: Course content is for educational purposes only and does not constitute legal, medical, psychological, or other professional advice. You are responsible for complying with laws and policies applicable to your practice or workplace.

Limited warranties: To the maximum extent permitted by Canadian law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant uninterrupted or error‑free access.

Limitation of liability: To the extent permitted by law, our aggregate liability for any claims arising out of or relating to the services is limited to the greater of CAD $100 or the amounts you paid to us for the course giving rise to the claim in the six (6) months preceding the event.

Exclusions: We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits or data, even if advised of the possibility. Some provinces do not allow certain exclusions; in such cases, the limitation applies to the fullest extent permitted.

Indemnity: You agree to indemnify and hold Monterixa and its instructors harmless from claims arising from your breach of these Terms or misuse of the services, except to the extent caused by our negligence or willful misconduct.

Force majeure: We are not responsible for delays or failures due to events beyond our reasonable control, including outages, labor disputes, or changes in law.

Governing law: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles. Venue for disputes is the courts located in Toronto, Ontario. If you are a consumer, mandatory rights under your local law remain unaffected.

Severability and survival: If any provision is unenforceable, the remainder remains in effect. Sections regarding ownership, acceptable use, payments, disclaimers, limitations, and indemnity survive termination.

6. Contact

Questions? Email [email protected] or call +1 (343) 902-6714. Business hours: Mon–Fri, 9:00–17:00 ET. Mailing: Monterixa, 120 Adelaide St W, Suite 2500, Toronto, ON M5H 1T1, Canada. monterixa.top